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Please make these simple checks before calling service. These tips may save 
you time and money since charges for receiver installation and adjustments of 
customer controls are not covered under your warranty.
Symptoms
Items to Check and Actions to follow
“Ghost” or 
double image
This may be caused by obstruction to the antenna due to 
high rise buildings or hills. Using a highly directional antenna 
may improve the picture. 
No power
Check if the TV’s AC power cord is plugged into the mains 
socket.
Unplug the TV, wait for 60 seconds. Then reinsert plug into 
the mains socket and turn on the TV again. 
No picture
Check antenna connections at the rear of the TV to see if it 
is properly connected to the TV.
Possible broadcast station trouble. 
Try another channel.
Adjust the contrast and brightness settings.
Check the Closed Captions control. Some TEXT modes 
could block the screen. 
Good picture 
but no sound
Increase the VOLUME.
Check if the TV is muted; press the MUTE button on the 
remote control. 
Good sound 
but poor color
Adjust the contrast, color and brightness settings. 
Poor picture
Poor picture quality may occur when an activated S-VHS 
camera or camcorder is connected to your TV and the 
other peripheral at the same time. Switch off one of the 
peripherals.
Snowy picture 
and noise
Check the antenna connection. 
Horizontal 
dotted line
This may be caused by electrical interference (e.g. hair dryer, 
nearby neon lights, etc.)
Turn off the equipment. 
Television not 
responding to 
remote control
Check whether the batteries are working. Replace if 
necessary.
Clean the remote control sensor lens on the TV.
You can still use the buttons at the front of your TV.
Select the TV mode to ensure your remote control is set in 
the TV  mode. 
BEFORE CALLING FOR SERVICE