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      Obtaining Support

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users will need to apply for a user name and password. A link to software downloads can 
be found from this http://eSupport.3com.com/ page, or located from the 
www.3Com.com home page.

Software Upgrades are the software releases that follow the software version included 
with your original product. In order to access upgrades and related documentation you 
must first purchase a service contract from 3Com or your reseller.

3Com offers telephone, e-mail and internet access to technical support and repair 
services. To access these services for your region, use the appropriate telephone number, 
URL or e-mail address from the list below. You will find a current directory of support 
telephone numbers posted on the 3Com web site at 

To obtain telephone support as part of your warranty and other service benefits, you must 
first register your product at 

When you contact 3Com for assistance, please have the following information ready:

■

Product model name, part number, and serial number

■

A list of system hardware and software, including rev level

■

Diagnostic error messages

■

Details about recent configuration changes, if applicable

To send a product directly to 3Com for repair, you must first obtain a return authorization 
number (RMA). Products sent to 3Com, without authorization numbers clearly marked on 
the outside of the package, will be returned to the sender unopened, at the sender’s 
expense.  If your product is registered and under warranty, you can obtain an RMA 
number online at 

First time users will need to apply for a user name and password.

These numbers are correct at the time of publication. Find a current directory of support 
telephone numbers posted on the 3Com web site at