Xerox 100 Guida Utente

Calling for service

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Troubleshooting Guide

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Recent service performed

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Previous conditions under which the application has 
printed properly.

Give this information to a customer service representative, who 
will discuss the information and give you an estimated time of 
arrival or assist you over the phone to resolve the problem.

Your system may be set up to use Sixth Sense Technology—a 
remote communication capability. Sixth Sense Technology is a 
suite of tools that allow service personnel to connect with a 
system and evaluate its performance. The service representative 
can troubleshoot problems remotely, transfer, apply, and remove 
patches remotely, and, if an on-site call is required, arrive with 
the solution to fix the problem.

An external modem allows your system to be accessed by 
remote service technicians.

You may be instructed to enable the modem so that the 
technician can dial into your system. Follow this procedure:

1. Stop all printing and queueing during the remote service 

session.

2. Follow the instructions of your service representative to 

enable the modem.

3. When the remote service session is complete, disable the 

modem.

4. Resume printing and queueing.

Refer to the Guide to Configuring and Managing the System, 
“Using utility commands” chapter, for more information on the 
commands used for remote service.

If security is a concern, you can turn off the modem, or you can 
physically disconnect the cable from the system when it is not 
being used.