Xerox 123 Guida Utente

This section explains what to do when a problem occurs while using E-mail Print, Mail 
Notice Service, or iFax feature. The possible causes, confirmation methods, and 
actions are as follows. If a problem still exists after the corrective action has been 
performed, follow the Problem Solving Procedures on page 143 to seek further 
assistance.

Clicking the [Apply New 
Settings] button will display 
messages like “the server 
has returned ineffective or 
unrecognizable response” or 
“no data”.

Check if the user ID and 
password are correct.

Enter the correct user ID and 
password.

Reboot the machine.

Cannot delete the job.

–

Wait for a while and then click 
the [Refresh Status] button.

E-mail Print does not 
function.

Use the touch screen to 
check if the E-mail address of 
the machine is set.

Set the E-mail address of the 
machine.

Use the touch screen to 
check if [Receive E-mail] is 
activated.

Activate [Receive E-mail].

Use the touch screen to 
check if the SMTP Server IP 
Address or POP3 Server IP 
Address is set correctly.

Set the SMTP Server IP 
Address or POP3 Server IP 
Address.

Use the touch screen to 
check if the POP3 Server 
Login Name or POP3 Server 
Password is set correctly.

Set the POP3 Server Login 
Name or POP3 Server 
Password.

Use the touch screen to 
check if [Enter Rejected 
Domain Names] is selected 
in [Domain Filtering] and your 
domain is included in the 
rejected domain name.

Set [Domain Filtering] to [Off]. 
Or remove your domain 
name from the rejected 
domain name.

Check if your SMTP or POP3 
server function correctly.

Check your SMTP or POP3 
server.