Xerox 3210 Guida Utente

Troubleshooting_ 75

The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the problem is 
corrected. If the problem persists, call for service.

Clear the paper jam. See page 69.

•

Ensure there is not too much paper in the tray. 
The tray can hold up to 250 sheets of paper, 
depending on the thickness of your paper.

•

Make sure that you are using the correct type 
of paper. See page 38.

•

Remove paper from the tray and flex or fan the 
paper.

•

Humid conditions may cause some paper to 
stick together.

•

Different types of paper may be stacked in the 
tray. Load paper of only one type, size, and 
weight.

•

If multiple sheets have caused a paper jam, 
clear the paper jam. See page 69.

•

Remove any obstructions from inside the 
machine.

•

Paper has not been loaded correctly. Remove 
paper from the tray and reload it correctly.

•

There is too much paper in the tray. Remove 
excess paper from the tray.

•

The paper is too thick. Use only paper that 
meets the specifications required by the 
machine. See page 33.

•

If an original does not feed into the machine, 
the ADF rubber pad may require to be 
replaced. See page 66.

•

There is too much paper in the tray. Remove 
excess paper from the tray. If you are printing 
on special materials, use the manual tray.

•

An incorrect type of paper is being used. Use 
only paper that meets the specifications 
required by the machine. See page 33.

•

There may be debris inside the machine. Open 
the front cover and remove the debris.

•

If an original does not feed into the machine, 
the ADF rubber pad may require to be 
replaced. See page 66.

Ensure the paper guides are against both sides of 
the envelopes.

The machine is not 
receiving power.

Check the power cord 
connections. Check the power 
switch and the power source.

The machine is not 
selected as the 
default printer.

Select Xerox WorkCentre 3210 or 
WorkCentre 3220 as your default 
printer in your Windows.

•

Check the machine for the following:

•

The front cover is not closed. Close the cover.

•

Paper is jammed. Clear the paper jam. See page 70.

•

No paper is loaded. Load paper. See page 37.

•

The print cartridge is not installed. Install the print 
cartridge.

•

If a system error occurs, contact your service 
representative.

The connection 
cable between the 
computer and the 
machine is not 
connected properly.

Disconnect the printer cable and 
reconnect it.

The connection 
cable between the 
computer and the 
machine is 
defective.

If possible, attach the cable to 
another computer that is working 
properly and print a job. You can 
also try using a different printer 
cable.

The port setting is 
incorrect.

Check the Windows printer setting 
to make sure that the print job is 
sent to the correct port. If the 
computer has more than one port, 
make sure that the machine is 
attached to the correct one.

The machine may 
be configured 
incorrectly. 

Check the printer properties to 
ensure that all of the print settings 
are correct. 

The printer driver 
may be incorrectly 
installed.

Repair the printer software. See 
the Software section.

The machine is 
malfunctioning.

Check the display message on 
the control panel to see if the 
machine is indicating a system 
error.

The document size 
is so big that the 
hard disk space of 
the computer is not 
enough to access 
the print job.

Get more hard disk space and 
print the document again.

The paper source 
selection in the 
printer properties 
may be incorrect.

For many software applications, 
the paper source selection is 
found under the Thin Paper tab 
within the printer properties. 
Select the correct paper source. 
See the printer driver help screen.