Avaya 6402 Manuale Utente
DEFINITY® Enterprise Communications Server Release 7
Console Operations
Console Operations
555-230-700
Issue 4
June 1999
73
Glossary and Abbreviations
GL
Glossary and Abbreviations
A
AAR
See
Automatic Alternate Routing (AAR)
.
Abbreviated Dialing (AD)
A feature that allows callers to place calls by dialing just one or two digits.
AAR
Automatic Alternate Routing
ACD
See
Automatic Call Distribution (ACD)
.
access code
A 1-, 2-, or 3-digit dial code used to activate or cancel a feature, or access an outgoing trunk.
ACD
See
Automatic Call Distribution (ACD)
. ACD also refers to a work state in which an agent is on
an ACD call.
AD
See
Abbreviated Dialing (AD)
.
administer
To access and change parameters associated with the services or features of a system.
administration terminal
appearance
A software process that is associated with an extension and whose purpose is to supervise a call.
An extension can have multiple appearances. Also called call appearance, line appearance, and
occurrence. See also
An extension can have multiple appearances. Also called call appearance, line appearance, and
occurrence. See also
ARS
attendant
A person at a console who provides personalized service for incoming callers and voice-services
users by performing switching and signaling operations. See also
users by performing switching and signaling operations. See also
attendant console
.
attendant console
The workstation used by an attendant. The attendant console allows the attendant to originate a
call, answer an incoming call, transfer a call to another extension or trunk, put a call on hold, and
remove a call from hold. Attendants using the console can also manage and monitor some system
operations. Also called console. See also
call, answer an incoming call, transfer a call to another extension or trunk, put a call on hold, and
remove a call from hold. Attendants using the console can also manage and monitor some system
operations. Also called console. See also
attendant
.
Automatic Alternate Routing (AAR)
A feature that routes calls to other than the first-choice route when facilities are unavailable.
Automatic Call Distribution (ACD)
A feature that answers calls, and then, depending on administered instructions, delivers
messages appropriate for the caller and routes the call to an agent when one becomes available.
messages appropriate for the caller and routes the call to an agent when one becomes available.