Avaya callmaster ii Guida Utente
22
Internal Calls to Splits or VDNs
To place a call from an
extension (an internal
call) to an ACD split
extension (an internal
call) to an ACD split
1
Press an idle call appearance button
2
Dial the unique extension number of the split or VDN.
[ringback tone and/or vector feedback]
[ringback tone and/or vector feedback]
•
If an agent is available, you will be connected to
that agent. If no agent is available, you may hear
one or more announcements until your call is
connected to an available agent.
that agent. If no agent is available, you may hear
one or more announcements until your call is
connected to an available agent.
3
Speak with the answering agent
4
When your call ends, press
or press
or
hang up the handset
Release
Drop
To place a call from an
extension to a specific
agent
extension to a specific
agent
1
Press an idle call appearance button
2
Dial the voice terminal extension of the specific agent;
or, with EAS, you may dial the agent’s login-ID
[ringback tone]
or, with EAS, you may dial the agent’s login-ID
[ringback tone]
3
Speak with the agent
4
When the call ends, press
or press
or
hang up the handset
Release
Drop