Gateway 600ygr Guida Utente

Chapter 17: Troubleshooting

www.gateway.com

You see an “Unable to locate host” message and are unable to browse 
the Internet
This problem can occur when you have typed a URL (Web address) incorrectly, 
you have lost your Internet connection, or your ISP is having technical 
difficulties.

Double-check the URL or try a different URL. If the error message still appears, 
disconnect from the ISP connection and close your browser, then reconnect 
and open the browser. If you still get the error, your ISP may be having technical 
difficulties.

Connecting to a Web site takes too long
Many factors can affect Internet performance:

■

The condition of the telephone lines in your residence or at your local 
telephone service

■

The condition of the Internet computers to which you connect and 
the number of users accessing those computers

■

The complexity of graphics and multimedia on Web pages

■

Having multiple Web browsers open, performing multiple downloads, and 
having multiple programs open on your notebook

■

Click the receive button in your e-mail program.

■

Make sure that your account with your Internet service provider (ISP) is 
set up correctly. Contact your ISP for technical support.

■

Attaching a PS/2 keyboard to your notebook or port replicator while your 
notebook is running may deactivate the built-in keyboard.

■

Make sure that the keyboard cable is plugged in correctly.

■

Remove all extension cables and switchboxes.

■

Clean the keyboard by using an aerosol can of air with a narrow, straw-like 
extension to remove dust and lint trapped under the keys.