Gateway 600ygr Guida Utente

www.gateway.com

If you have a technical problem with your notebook, follow these 
recommendations before contacting Gateway Technical Support:

■

Make sure that your notebook is connected correctly to a grounded 
AC outlet that is supplying power. If you use a surge protector, make sure 
that it is turned on.

■

If a peripheral device, such as a keyboard or mouse, does not appear to 
work, make sure that all cables are plugged in securely.

■

If you have recently installed hardware or software, make sure that you 
have installed it according to the instructions provided with it. If you did 
not purchase the hardware or software from Gateway, see the 
manufacturer’s documentation and technical support resources.

■

If you have “how to” questions about using a program, see:

■

Online Help

■

Printed documentation

■

The Microsoft Windows documentation

■

The software publisher’s Web site

■

See the troubleshooting section of this chapter.

■

Have your customer ID, serial number, and order number available, along 
with a detailed description of your problem, including the exact text of 
any error messages, and the steps you have taken.

■

Make sure that your notebook is nearby at the time of your call. The 
technician may have you follow troubleshooting steps.

To avoid bodily injury, do not attempt to troubleshoot your 
notebook problem if:

■

Power cords or plugs are damaged

■

Liquid has been spilled into your notebook

■

Your notebook was dropped

■

The case was damaged

Instead, unplug your notebook and contact a qualified 
computer technician.