Cisco Cisco Unified MeetingPlace 8.0 Manuale Di Manutenzione
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Chapter 7: Setting Remote Support Options
Embed a button linking to form on any of your own web pages
—to
generate the HTML code for a link to the pre-session form
7
If you are creating a button, select the type of button that you want to create in
the Default Buttons section.
the Default Buttons section.
8
Click the Generate HTML button to display the HTML code in the text box.
9
Click the Preview button to show the Pre-Session Form or your selected button.
10
Select either the Go Back button or the Forms tab and then click Save.
Note
The pre-session form always includes a support session number that Remote
Support automatically creates for each support session. You cannot remove this
number from the form.
Support automatically creates for each support session. You cannot remove this
number from the form.
The information that you obtain in a pre or post-session forms is stored in the
support session’s log. You can view the log and export the data into a file that
you can open in a spreadsheet or database program.
support session’s log. You can view the log and export the data into a file that
you can open in a spreadsheet or database program.
Customizing the Remote Support session window
You can customize the Remote Support session window (dashboard) that
customers use to enter messages. You can use change the forms to any colors, fonts,
and graphics you desire, change the wording of status messages, or add a photo.
customers use to enter messages. You can use change the forms to any colors, fonts,
and graphics you desire, change the wording of status messages, or add a photo.