Cisco Cisco Unified MeetingPlace 8.0 Manuale Di Manutenzione
87
Chapter 7: Setting Remote Support Options
Managing support session forms
Before and/or after sessions, you can have Remote Support ask users to provide
information. For example, you can use:
information. For example, you can use:
Pre-session forms that customers can use before joining sessions to provide
contact information or to ask questions.
contact information or to ask questions.
Post-session forms that customers can use when leaving sessions to provide
comments about the service.
comments about the service.
Customizing items on the pre and post-session forms
Use this procedure to customize pre and post-session forms.
To customize the pre and post-session forms:
1
On the navigation bar, under Manage Site, click Site Settings.
2
In the Site Settings for list, select Remote Support.
3
Click the Forms link. The Forms page appears.
4
Select the type of form you want to customize (Pre-Session or Post-Session).
5
Check the box in the column for each item you want to appear on the form.
6
Check the box in the
column for each item you want to require that attendees
complete on the form.
7
To add a new item to the form, click Add New.
8
To add a text box where users can enter information: