Cisco Cisco WebEx Event Center WBS29.8 Guida Dell'Amministratore
Chapter 13: Manage WebACD
148
Add new fields to the leave message form
You can tailor the leave message form to capture exactly the information you
need. You can have customers provide details about the problem or issues
found in your product or service. You route the message forms to the person
best equipped to take the call.
need. You can have customers provide details about the problem or issues
found in your product or service. You route the message forms to the person
best equipped to take the call.
1
Select Manage Site > Site Settings.
2
In the Site Settings for drop-down list, select WebACD.
3
Click on the Leave Message Form link on the Queues page.
4
Under Name of Form, click the link for the leave message form you want
to update.
to update.
5
Add one or more new fields.
For details about the types of fields you can add, see
Text Box Options
(on page 150)
Check Boxes Options
(on page 151)
Option Button Options
(on page 151)
Drop-Down List Options
(on page 151)
6
Click Save.
Create New Form Page Options
Option
Description
Name of Form
Enter or edit the name of the form
Click the check box to display the field on the form.
Click the check box to require that the field be filled in on the form.
Fields
Enter the following required information:
First name
Last name
Email address
Phone number
Add New button
Click to open a page where you can add new fields to the form.