Cisco Cisco Agent Desktop 9.0 Riferimenti tecnici
Cisco CAD Service Information 7.1
234
November 2006
Problem
When starting up CAD-BE, the browser displays the following
message: “Your security settings do not allow Web sites to use ActiveX
controls installed on your computer. This page may not display
correctly. Click here for options…”
message: “Your security settings do not allow Web sites to use ActiveX
controls installed on your computer. This page may not display
correctly. Click here for options…”
Solution
The agent is running CAD-BE on a computer where the security
settings prevent the browser from running ActiveX components. This
will prevent the Java Runtime Environment from running. The Java
Runtime Environment is required to run CAD-BE. See the Cisco CAD
Installation Guide for the correct Internet Explorer settings. When the
settings are correct, restart CAD-BE.
settings prevent the browser from running ActiveX components. This
will prevent the Java Runtime Environment from running. The Java
Runtime Environment is required to run CAD-BE. See the Cisco CAD
Installation Guide for the correct Internet Explorer settings. When the
settings are correct, restart CAD-BE.
Problem
When starting CAD-BE, the browser displays the following message:
“Javascript is not enabled in this browser. Cisco Agent Desktop—
Browser Edition will not work.”
“Javascript is not enabled in this browser. Cisco Agent Desktop—
Browser Edition will not work.”
Solution
Javascript is not enabled in the browser. See the Cisco CAD
Installation Guide for the correct browser settings. When the settings
are correct, restart CAD-BE.
Installation Guide for the correct browser settings. When the settings
are correct, restart CAD-BE.
Problem
When starting CAD-BE, the browser displays the following message:
“We're sorry. This browser does not understand the object tag! Cisco
Agent Desktop—Browser Edition will not run.”
“We're sorry. This browser does not understand the object tag! Cisco
Agent Desktop—Browser Edition will not run.”
Solution
This message appears in the following circumstances:
■
You are using an unsupported browser. Internet Explorer 6 and 7
and Mozilla Firefox 1.5 and above are the only supported
browsers for this release.
and Mozilla Firefox 1.5 and above are the only supported
browsers for this release.
■
You do not have the required Java Runtime Environment version
installed. You can install the Java Runtime Environment from the
CAD Installation webpage.
installed. You can install the Java Runtime Environment from the
CAD Installation webpage.
■
You have ActiveX controls disabled in your browser. See the
Cisco CAD Installation Guide for the correct browser settings.
When the settings are correct, restart CAD-BE.
Cisco CAD Installation Guide for the correct browser settings.
When the settings are correct, restart CAD-BE.
■
You do not have Java enabled. See the Cisco CAD Installation
Guide for the correct browser settings.
Guide for the correct browser settings.