Cisco Cisco Agent Desktop 10.0 Riferimenti tecnici

the firewall exception list. Use of this utility is documented in the 
Security Best Practices Guide for ICM and IPCC Enterprise. 

If Microsoft SQL Server CADSQL Instance is uninstalled and the ICM 
logger or ICM Admin Workstation is restarted, the ICM logger or ICM 
AW fails to start and displays an error message. The error occurs 
because certain registry keys that are required by these services are 
removed during the uninstall.

Complete the following steps using the SQL Server Client Network 
Utility. 

1. Launch cliconfg from either a command window or the 

Start > Run prompt.

2. Enable the Named Pipes and TCP/IP protocols.

3. Ensure that Named Pipes appears before TCP/IP in the list of 

enabled protocols.

4. Check Enable Shared Memory Protocol.

5. Apply the changes and exit by clicking OK.

If the Microsoft SQL Server CADSQL Instance is uninstalled and the 
ICM logger or ICM Admin Workstation is restarted, the ICM logger or 
ICM AW fails to start and displays an error message. The error occurs 
because certain registry keys that are required by these services are 
removed during the uninstall.

Complete the following steps using the SQL Server Client Network 
Utility. 

1. Launch cliconfg from either a command window or the 

Start > Run prompt.

2. Enable the Named Pipes and TCP/IP protocols.

3. Ensure that Named Pipes appears before TCP/IP in the list of 

enabled protocols.

4. Check Enable Shared Memory Protocol.

5. Apply the changes and exit by clicking OK.