Cisco Cisco Customer Voice Portal 8.0(1)
B-6
Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Appendix B Transferring and Queuing Calls with Customer Voice Portal
IVRs from the NAM/ICM’s Perspective
Note
You can use the "tbct max" gateway configuration parameters to limit the number of TBCT calls. For
more information on the TBCT feature, see the Cisco IOS Tcl IVR and VoiceXML Application Guide.
The tbct max parameter is only available on 5XXX gateways.
more information on the TBCT feature, see the Cisco IOS Tcl IVR and VoiceXML Application Guide.
The tbct max parameter is only available on 5XXX gateways.
Debugging TBCT Gateway Configuration Problems
Note
If the gateway is instructed to perform a TBCT transfer (either from an ICM script label, a CVP VXML
server label, or from survivability), if the gateway trunk group and dial-peer are not correctly configured
for TBCT according to the instructions in this guide, the caller will be disconnected when the called
party answers the phone.
server label, or from survivability), if the gateway trunk group and dial-peer are not correctly configured
for TBCT according to the instructions in this guide, the caller will be disconnected when the called
party answers the phone.
The following are useful settings for debugging TBCT Gateway configuration problems:
•
"debug isdn q931"
•
"debug isdn err"
•
"debug cdapi event"
•
"debug voip application script"
Verifying that TBCT is working correctly
The TBCT feature is working correctly if:
•
The caller was connected to the transfer destination, and
•
The gateway log (using the above debug settings) shows the following (abbreviated) messages:
014349: *Jul 4 11:20:23.483: ISDN Se6/7:23 Q931: RX <- ALERTING
014387: *Jul 4 11:20:23.487: ISDN Se6/7:23 Q931: TX -> FACILITY
Operation = EnhancedExplicitECTExecute (TBCT)
014388: *Jul 4 11:20:23.587: ISDN Se6/7:23 Q931: RX <- FACILITY
Operation = SetCallTag (TBCT)
014434: *Jul 4 11:20:23.599: //-1//TCL2:HN0B1453B0:/tcl_PutsObjCmd:
******* CallID = F2B1AAC0.EBD511D9.803D000B.FDA20840
Configuring TBCT When Using an ICM Label Node
Step 1
Configure the originating gateway for TBCT call transfer, by following the instructions in
Step 2
Copy the following files from the Customer Voice Portal server to flash memory on the originating
gateways:
gateways:
C:\Cisco\ISN\ApplicationServer\Downloads\VB-CSS-NoCallRestart (if you have a CSS)
Or if you do not have a CSS
C:\Cisco\ISN\ApplicationServer\Downloads\VB-noCSS-NoCallRestart
Step 3
Configure your Customer Voice Portal incoming pots dial-peer to use the Customer Voice Portal
survivability Tcl script. See
survivability Tcl script. See
. If survivability is already configured on your gateways, go to the next step.
dial-peer voice 111111 pots
trunkgroup 1
service someName