Cisco Cisco Web Security Appliance S170 Guida Utente
W H E R E T O F I N D M O R E I N F O R M A T I O N
C H A P T E R 1 : G E T T I N G S T A R T E D W I T H T H E W E B S E C U R I T Y A P P L I A N C E
11
Use one of the following methods to contact Cisco IronPort Technical Training Services:
Training. For question relating to registration and general training:
• http://training.ironport.com
• training@ironport.com
Certifications. For questions relating to certificates and certification exams:
• http://training.ironport.com/certification.html
• certification@ironport.com
Knowledge Base
You can access the IronPort Knowledge Base on the Customer Support Portal at the following
URL:
URL:
http://www.cisco.com/cisco/web/support/index.html
The Knowledge Base contains a wealth of information on topics related to IronPort products.
Articles generally fall into one of the following categories:
• How-To. These articles explain how to do something with an IronPort product. For
example, a how-to article might explain the procedures for backing up and restoring a
database for an appliance.
database for an appliance.
• Problem-and-Solution. A problem-and-solution article addresses a particular error or
issue that you might encounter when using an IronPort product. For example, a problem-
and-solution article might explain what to do if a specific error message is displayed when
you upgrade to a new version of the product.
and-solution article might explain what to do if a specific error message is displayed when
you upgrade to a new version of the product.
• Reference. Reference articles typically provide lists of information, such as the error codes
associated with a particular piece of hardware.
• Troubleshooting. Troubleshooting articles explain how to analyze and resolve common
issues related to IronPort products. For example, a troubleshooting article might provide
steps to follow if you are having problems with DNS.
steps to follow if you are having problems with DNS.
Each article in the Knowledge Base has a unique answer ID number.
IronPort Customer Support
You can request IronPort product support by phone, email, or online 24 hours a day, 7 days a
week.
week.
During Customer Support hours — 24 hours a day, Monday through Friday, excluding U.S.
holidays — an engineer will contact you within an hour of your request.
holidays — an engineer will contact you within an hour of your request.
To report a critical issue that requires urgent assistance outside of Customer Support hours,
contact IronPort using one of the following methods:
contact IronPort using one of the following methods:
U.S. Toll-free:
1 (877) 641-4766
International:
http://cisco.com/web/ironport/contacts.html