Cisco Cisco Unified MeetingPlace Express 1.2 Nota Di Rilascio
16-13
User Guide for Cisco Unified MeetingPlace Express Release 1.1
OL-7022-02
Chapter 16 Troubleshooting and Getting Help
Problems During the Meeting
Problems Sharing Your Screen
Note
All the information in this section applies only to participants in the
or the
. It does not apply to
participants in the
Problem
I get an error when I try to download the
Cisco Unified MeetingPlace Express Presenter Add-in from inside the web
meeting room.
meeting room.
Solution
•
Follow the instructions for downloading the add-in in
•
If you are still unable to install the add-in, contact your system administrator.
The cause may be one of the following:
The cause may be one of the following:
–
You may lack the appropriate permissions to install an application on a
local hard drive.
local hard drive.
–
Some antivirus software prevents the installation of an executable file on
a local hard drive.
a local hard drive.
Problem
I cannot share my screen or a document.
Solution
•
Ensure you are a
or
by checking the participant list. Roll
your mouse over the icons to the left of your name to see your permission
level.
level.
•
Presenters and moderators must download the
Cisco Unified MeetingPlace Express Presenter Add-in in order to have
sharing ability. To get the add-in, follow the procedure in
Cisco Unified MeetingPlace Express Presenter Add-in in order to have
sharing ability. To get the add-in, follow the procedure in
. Be sure to click the button to download the
Cisco Unified MeetingPlace Express Presenter Add-in.
•
If you are using Microsoft Internet Explorer, be sure that you have the latest
version of Internet Explorer installed. If it is not possible to update, and you
have an older version such as Internet Explorer 5, make sure the browser
certification is current. Check the Microsoft Windows Update web site, for
Root Certification Update under the operating system section.
version of Internet Explorer installed. If it is not possible to update, and you
have an older version such as Internet Explorer 5, make sure the browser
certification is current. Check the Microsoft Windows Update web site, for
Root Certification Update under the operating system section.