Cisco Cisco Unified MeetingPlace for IBM Lotus Notes Manuale Di Manutenzione
4
Chapter Preface
Cisco MeetingPlace for Notes System Manager’s Guide
OL-6008-01
Priority 1 (P1)—Your network is “down” or there is a critical
impact to your business operations. You and Cisco will commit
all necessary resources around the clock to resolve the situation.
impact to your business operations. You and Cisco will commit
all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely
degraded, or significant aspects of your business operation are
negatively affected by inadequate performance of Cisco products.
You and Cisco will commit full-time resources during normal
business hours to resolve the situation.
degraded, or significant aspects of your business operation are
negatively affected by inadequate performance of Cisco products.
You and Cisco will commit full-time resources during normal
business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is
impaired, but most business operations remain functional. You
and Cisco will commit resources during normal business hours to
restore service to satisfactory levels.
impaired, but most business operations remain functional. You
and Cisco will commit resources during normal business hours to
restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco
product capabilities, installation, or configuration. There is little
or no effect on your business operations.
product capabilities, installation, or configuration. There is little
or no effect on your business operations.
Obtaining Additional Publications and Informa-
tion
tion
Information about Cisco products, technologies, and network
solutions is available from various online and printed sources.
solutions is available from various online and printed sources.
•
Cisco Marketplace provides a variety of Cisco books,
reference guides, and logo merchandise. Go to this URL to
visit the company store:
reference guides, and logo merchandise. Go to this URL to
visit the company store:
•
The Cisco Product Catalog describes the networking
products offered by Cisco Systems, as well as ordering and
customer support services. Access the Cisco Product Catalog
at this URL:
products offered by Cisco Systems, as well as ordering and
customer support services. Access the Cisco Product Catalog
at this URL:
•
Cisco Press publishes a wide range of general networking,
training and certification titles. Both new and experienced
users will benefit from these publications. For current Cisco
training and certification titles. Both new and experienced
users will benefit from these publications. For current Cisco