Cisco Cisco IP Contact Center Release 4.6.1 Riferimenti tecnici
Fields in Skill_Group Table:
Keys and Null
Option:
Option:
Data Type:
Description:
Field Name:
NOT NULL
DBSMALLINT
Number of seconds before an agent becomes available
after a call terminates. If this value is 0xFFFF, then
the default value from the Peripheral record is used.
after a call terminates. If this value is 0xFFFF, then
the default value from the Peripheral record is used.
AvailableHoldoffDelay
FK, IE-2 NULL
DBINT
If Priority is not 0, indicates the base group for the
skill. If this record is for the base group, Priority is 0
and this field is NULL.
skill. If this record is for the base group, Priority is 0
and this field is NULL.
BaseSkillTargetID
NOT NULL
CHANGESTAMP
Incremented when the record is changed in the central
database.
database.
ChangeStamp
NULL
varchar(255)
A string of parameters the ICM software sends to the
peripheral to initialize the skill group.
peripheral to initialize the skill group.
ConfigParam
NOT NULL
DBINT
Normal entries are 0 (zero). Any records with
DefaultEntry value > (greater than) 0 will be
DefaultEntry value > (greater than) 0 will be
DefaultEntry
considered a default skill group for configuration
purposes. Records having a DefaultEntry value of 1
are used by OPC as the default target skill group.
Where only a base default is created, it has a
DefaultEntry value of 1. If sub-skill group records are
created, the primary sub-group has a DefaultEntry
value of 1, while the others have a DefaultEntry value
of 2.
purposes. Records having a DefaultEntry value of 1
are used by OPC as the default target skill group.
Where only a base default is created, it has a
DefaultEntry value of 1. If sub-skill group records are
created, the primary sub-group has a DefaultEntry
value of 1, while the others have a DefaultEntry value
of 2.
NOT NULL
DBCHAR
Deleted Flag. Stored as a character:
Deleted
• Y = Yes
• N = No
NULL
DESCRIPTION
Additional information about the group.
Description
AK-1 NOT
NULL
NULL
VNAME32
An enterprise name for the skill group. This name
must be unique among all skill groups in the
enterprise.
must be unique among all skill groups in the
enterprise.
EnterpriseName
NULL
VTELNO10
The extension number for the service (used by Lucent
DEFINITY ECS).
DEFINITY ECS).
Extension
NOT NULL
DBCHAR
Indicates whether or not this is an 'ICM picks the
agent (IPTA)' skill group:
agent (IPTA)' skill group:
IPTA
• Y = Yes, this is an IPTA skill group.
• N = No, this is not an IPTA skill group.
FK NOT NULL
DBINT
The Media Routing Domain with which this skill
group is associated. The default value is 1.
group is associated. The default value is 1.
MRDomainID
AK-2, FK NOT
NULL
NULL
DBSMALLINT
Foreign key from Peripheral table.
PeripheralID
NOT NULL
VNAME32
Skill group name as known by the peripheral.
PeripheralName
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
315
Chapter 2: All Tables
Skill_Group Table