Cisco Cisco IP Contact Center Release 4.6.1 Riferimenti tecnici
Keys and
Null
Option:
Null
Option:
Data Type:
Description:
Field Name:
The AvgHandledCallsTime value is updated in the
database when any after-call work time associated
with the call is completed.
database when any after-call work time associated
with the call is completed.
NULL
DBINT
Number of agents in the BusyOther state at the end
of the five-minute interval.
of the five-minute interval.
BusyOther
NULL
DBINT
Number of seconds agents spent in the BusyOther
state during the five-minute window.
state during the five-minute window.
BusyOtherTimeTo5
BusyOtherTime is included in the calculation of
LoggedOnTime.
LoggedOnTime.
NULL
DBINT
Number of calls answered by agents in the skill
group during the five-minute window. The count
group during the five-minute window. The count
CallsAnsweredTo5
for CallsAnswered is updated at the time the call is
answered.
answered.
NULL
DBINT
Calls that by been answered and have completed
wrap-up by the skill group during the five-minute
window.
wrap-up by the skill group during the five-minute
window.
CallsHandledTo5
A handled call/task is completed when the agent
associated with the call/task finishes the wrap-up
work associated with the call/task.
associated with the call/task finishes the wrap-up
work associated with the call/task.
PK NOT
NULL
NULL
DBSMALLDATE
Central Controller date and time at the start of the
fi
fi
ve-minute interval.
DateTime
NULL
DBINT
Number of agents in the skill group logged on at
the end of the five-minute interval.
the end of the five-minute interval.
LoggedOn
NULL
DBINT
Time in seconds that the longest available agent for
the skill group has been available.
the skill group has been available.
LongestAvailAgent
NULL
DBINT
Number of agents in the skill group in the Not
Ready state at the end of the five-minute interval.
Ready state at the end of the five-minute interval.
NotReady
NULL
DBINT
The total time in seconds that agents in the skill
group were in the Not Ready state for any skill
group were in the Not Ready state for any skill
NotReadyTimeTo5
group during the five-minute window.
NotReadyTime is included in the calculation of
LoggedOnTime.
NotReadyTime is included in the calculation of
LoggedOnTime.
NULL
DBFLT4
Percentage of Ready time that agents in the skill
group spent talking or doing call work during the
group spent talking or doing call work during the
PercentUtilizationTo5
fi
ve-minute window. This is the percentage of time
agents spend working on calls versus the time
agents were ready.
agents were ready.
NULL
DBINT
Number of agents in the skill group in the Ready
state at the end of the five-minute interval.
state at the end of the five-minute interval.
Ready
NOT
NULL
NULL
DBINT
Currently not used, set to zero (0).
RecoveryDay
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
318
Chapter 2: - All Tables
Skill_Group_Five_Minute Table