Cisco Cisco Unified Contact Center Enterprise 9.0(1) Libro bianco
“The overriding challenge in
today’s contact center is to
bring together the numerous
communications channels
so that they appear to the
customer as a single pipeline
to service. The problem is,
things don’t work like that.”
CONTACT CENTER OMNICHANNEL:
WOULDN’T IT BE NICE
THE VIEW FROM THE SADDLE
CONTACT CENTER PIPELINE
by
PAUL STOCKFORD
MAY 2016