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Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)

Chapter 2 Table Details

Network_Vru_Script Table

Each row identifies a script used by a network VRU to handle a call. A VRU script is managed by the
VRU itself. It is not stored in the ICM database or directly managed by the ICM software. The ICM
software can only direct the VRU to run the script.

You can configure a VRU script in the ICM Configuration Manager. You can then reference it in an ICM
routing script.

Table 2-228 Network_VRU_Script Table Constraints

Constraint

Field Name(s)

NetworkVRUScriptID

AK-1

EnterpriseName

AK-2

NetworkTargetID
VruScriptName

CustomerDefinitionID
NetworkTargetID

Table 2-229 Network_VRU_Script Table

Field Name

Description

Data Type

Keys and
Null Option

ChangeStamp

Incremented when the record is changed in the
central database.

CHANGESTAMP

NOT NULL

ConfigParam

An optional string that is sent to the VRU to
initialize the script.

varchar(255)

NULL

CustomerDefinitionID

Identifies the customer definition associated with
the script.

DBINT

NULL

Description

Additional information about the script.

DESCRIPTION

NULL

EnterpriseName

An enterprise name for the VRU script. This name
must be unique among all VRU scripts in the
enterprise.

VNAME32

AK-1

NOT NULL

Interruptible

Indicates whether the script can be interrupted (for
example, if an agent becomes available to handle
the call):

Y = Interruptible
N = Not interruptible

DBCHAR

NOT NULL

NetworkTargetID

Identifies the network VRU associated with the
script.

DBINT

AK-2, FK

NOT NULL

NetworkVRUScriptID

A unique identifier the ICM software uses for the
script.

DBINT

NOT NULL