Cisco Cisco Agent Desktop 10.5 Guida Utente
Cisco Desktop Administrator User Guide
172
March 1, 2013
Configuring the Cisco Unified Presence Server
The Cisco Unified Presence server must be configured to accept inbound requests
from agent devices so that, when an agent logs into CIsco Agent Desktop, the agent’s
computer will be able to connect to the Cisco Unified Presence server.
from agent devices so that, when an agent logs into CIsco Agent Desktop, the agent’s
computer will be able to connect to the Cisco Unified Presence server.
To enable this connection, an inbound Access Control List (ACL) must be configured to
allow inbound messages from the agent computer’s IP address or to allow all inbound
messages.
allow inbound messages from the agent computer’s IP address or to allow all inbound
messages.
To configure the Unified Presence server:
1. Access Cisco Unified Presence Administration.
2. Navigate to System > Security > Incoming ACL.
3. Create an incoming ACL with the address pattern set to either the agent PC’s
IP address or to ALL.
For more detailed information on configuring an ACL, see the topic, “Configuring
System Information on Cisco Unified Presence” in the Configuration and Maintenance
Guide for Cisco Unified Presence Release 7.0, available at www.cisco.com.
System Information on Cisco Unified Presence” in the Configuration and Maintenance
Guide for Cisco Unified Presence Release 7.0, available at www.cisco.com.