Cisco Cisco Agent Desktop 10.5 Guida Utente

Cisco Desktop Administrator User Guide

March 1, 2013

4. Repeat steps 1 through 3 for each tab as desired.

5. Click Apply to save your changes. The home page is set.

Setting Up Work Sites

A work site is a website that is frequently accessed by agents to assist them in their
jobs. They are similar to the “favorites” you can set up in a web browser.

Work sites you set up appear in a drop-down list in the agent’s integrated browser, and
are available no matter which tab is displayed. When the agent selects a work site
from the list, it appears in the integrated browser window. This gives the agent quick
access to the site without having to type its address in the (optional) Address field.

To add a work site:

1. In the Site Name field, type the name of the website you wish to add as a work

site.

2. In the URL field, enter the web address of the website.

3. Click Add. The work site is added to the list in the Work Sites pane.

4. Click Apply to save your changes.

To update a work site:

1. In the Work Sites field, select the work site you wish to update. The

information for the website appears in the Site Name and URL fields.

2. Edit the information as needed, and then click Update. The updated

information appears in the Work Sites pane.

3. Click Apply to save your changes.

To delete a work site:

1. In the Work Sites pane, select the work site you wish to delete. The

information for the website appears in the Site Name and URL fields.

2. Click Delete. The work site is deleted from the Work Sites pane.

3. Click Apply to save your changes.

Remote Access

The Remote Access tab (

Figure 34

) is used to enable the IPC Receive Event feature

and configure the port used by the feature. This action is available to agents using
Agent Desktop at the Premium level only.

NOTE: The Remote Access feature is not available for CAD-BE.