Cisco Cisco Agent Desktop 10.5 Guida Utente
Cisco Desktop Administrator User Guide
90
March 1, 2013
Deleting a Voice Contact Work Flow
You can delete any custom work flow you create. You cannot delete the default work
flow.
flow.
To delete a voice contact work flow:
1. From the Voice Contact Work Flow List, select the work flow you want to
delete, and then click Delete. A popup window appears asking you to confirm
you want to delete the work flow.
you want to delete the work flow.
2. Click OK to confirm the deletion.
Progressive
(cont’d)
(cont’d)
Inbound/Outbound
Ringing
(customer’s
phone)
(customer’s
phone)
Ringing & Answered
Connected
Dropped & Answered
Dropped
Dropped
Inbound
Ringing
(customer’s
phone)
(customer’s
phone)
Ringing & Answered
Connected
Dropped & Answered
Dropped
Dropped
Table 12.
Outbound Dialer events and CAD Work Flow events (cont’d)
Dialing Mode
Voice Contact
Outbound
Dialer Event
Work Flow Event