Cisco Cisco WebEx Support Center WBS29.8 Guida Utente
Chapter 4: Manage a Customer's Computer
22
In the multi-session window, click the System Information tab for the
customer.
The customer is asked for permission to view the system information. After the
customer grants permission, the System Information window appears.
customer grants permission, the System Information window appears.
2
Optional. In the list on the left, click a category to view a panel that contains the
corresponding information.
corresponding information.
3
Optional. To view the latest system information, click Refresh.
View a list of available scripts
Note:
Technical support features such as this one can be disabled for a WebACD queue by your
site administrator. If this feature is not appearing on your site, contact your site administrator for
assistance.
A custom script is a script that you or another CSR can create to run on a customer's
computer. Such a script, once created, is often useful in other support sessions.
computer. Such a script, once created, is often useful in other support sessions.
You can create such frequently-used scripts and then store them in the Custom Scripts
Library for selection and upload, as required, during a support session.
Library for selection and upload, as required, during a support session.
1
Log in to your Support Center website.
2
On the left navigation bar click Scripts Library.
The Customer Scripts Library dialog appears.
You can create, modify, publish or delete customer scripts from the Custom Scripts
Library. Click on any column heading to sort the scripts.
Library. Click on any column heading to sort the scripts.
Create and publish a custom script
You can edit or delete any custom script that you create.
1
Click Add New Script.
The Add New Script dialog box appears.
2
For Script Name, enter a unique name.
3
Choose a category.
Categories are created by your site administrator.