Cisco Cisco WebEx Support Center WBS29.13 Guida Utente
Chapter 4: Manage a Customer's Computer
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4
Optional. Enter a description of the script for clarification purposes.
5
Select Publish to Script Library if you want to have this script available to yourself
and other CSRs during support sessions.
and other CSRs during support sessions.
6
Click Browse to navigate to the script execution file.
7
If another script is required as input to the execution script, click Browse to select
it.
it.
8
Click Submit or OK.
If the script contains errors, for example, if the script name already exists, you can
correct the errors. Once the script is successfully submitted, the new script is created
and displayed in the Script Library.
correct the errors. Once the script is successfully submitted, the new script is created
and displayed in the Script Library.
Modify or delete a custom script
1
Log in to your Support Center website.
2
On the left navigation bar click Scripts Library.
The Customer Scripts Library dialog appears.
3
Click Edit or Delete under the Actions column.
Edit-modify the script definition, including changing the script execution file
or the input file required by the execution file, if any.
or the input file required by the execution file, if any.
Delete-confirm the delete request to delete the script from the library. You can
delete only those scripts that you created.
Run a custom script during a session
While you are in a session with a customer, you can upload and execute one or more
custom scripts on your customer's computer to quickly evaluate and resolve problems.
custom scripts on your customer's computer to quickly evaluate and resolve problems.
1
On the CSR console menu, choose Customer computer > Custom Scripts
Library.
Library.
The Custom Scripts Library dialog box appears with a list of available scripts for
your site.
your site.
Scripts can be up to 1 MB in size.
Multiple scripts run sequentially in the order you specify here.
In a multi-session window, script execution can proceed concurrently across
multiple sessions