Cisco Cisco WebEx Support Center WBS29.8 Guida Utente

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목차 

제 1 장  Remote Support의  새로운  기능................................................................................ 1

 

세션  유형  이해하기.............................................................................................................. 2

 

지원  세션  수행을  위한  콘솔  옵션  선택.......................................................................... 2

 

CSR  대시보드  사용하기 ............................................................................................... 2

 

아이콘  트레이  사용하기 .............................................................................................. 3

 

멀티  세션  창  사용하기 ................................................................................................ 4

 

고객과  통신............................................................................................................................ 4

 

고객과  응용프로그램  또는  데스크탑  보기  및  제어  공유............................................ 5

 

컴퓨터  간  파일  전송............................................................................................................ 7

 

고객의  원격  컴퓨터에서  인쇄하기.................................................................................... 8

 

세션  녹화................................................................................................................................ 9

 

원격  컴퓨터  정보  보기...................................................................................................... 10

 

원격  컴퓨터에서  사용자  정의  스크립트  실행하기...................................................... 11

 

세션  관리.............................................................................................................................. 12

 

복수  세션에서  고객  지원하기.......................................................................................... 13

 

CSR  대시보드  탭  정보 ...................................................................................................... 13

 

도구  탭  정보 ................................................................................................................ 14

 

데스크탑  탭  정보 ........................................................................................................ 14

 

응용프로그램  탭  정보 ................................................................................................ 15

 

세션  탭  정보 ................................................................................................................ 16