Cisco Cisco WebEx Meeting Center WBS30 Guida Dell'Amministratore
Chapter 6: Set Remote Support Options
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1
Select Manage Site > Site Settings.
2
In the Site Settings for drop-down list, select Remote Support.
3
Under CSR Preferences, click the CSR Dash Customization link.
4
Check Allow chat contextual switching to replace the "All Participants"
with the actual name of the participant receiving the chat.
with the actual name of the participant receiving the chat.
5
Click Save.
Automatically end inactive sessions
If a support representative is inactive for a specified period of time during a
session, Remote Support can automatically end the session. Before ending
the session, Remote Support can warn the CSR that the session will
automatically end unless the CSR asks that the session be continued.
session, Remote Support can automatically end the session. Before ending
the session, Remote Support can warn the CSR that the session will
automatically end unless the CSR asks that the session be continued.
1
Select Manage Site > Site Settings.
2
In the Site Settings for list, select Remote Support.
3
In the CSR Preferences section, click CSR Dash Customization.
4
In the Features section, select Alert the agent if the support session is
idle for more than, and then enter the number of minutes to wait before
ending the session.
idle for more than, and then enter the number of minutes to wait before
ending the session.
5
To have the session end if the CSR doesn’t respond, select
Automatically end session if agent doesn’t respond to alert after and
then enter the number of minutes to wait.
Automatically end session if agent doesn’t respond to alert after and
then enter the number of minutes to wait.
6
Click Save.
Customize instructions for support
representatives
representatives
Remote Support provides instructions that a support representative can follow
to help a customer join a support session and to use support options. CSRs
can access these instructions by clicking the Instructions link on the CSR
Dashboard.
to help a customer join a support session and to use support options. CSRs
can access these instructions by clicking the Instructions link on the CSR
Dashboard.
Tip: You can prepare your plain text or HTML-formatted instructions in another
application, then copy and paste them into the box on this page.
application, then copy and paste them into the box on this page.