Cisco Cisco Agent Desktop 8.0 Manuale Tecnico
About Cisco Desktop Administrator
The Cisco Desktop Administrator (CDA) allows system administrators to define and configure agent desktops
and work flow from a centralized location. Administrators can choose which agent states are visible on an
agent's toolbar, define unique icons for agent and knowledge worker toolbar buttons, add reason codes for
wrap−up and agent state changes, and customize the user interface of agent desktops.
and work flow from a centralized location. Administrators can choose which agent states are visible on an
agent's toolbar, define unique icons for agent and knowledge worker toolbar buttons, add reason codes for
wrap−up and agent state changes, and customize the user interface of agent desktops.
The steps to configure the auto−logout feature for CAD agents through the CDA in UCCX 7.x are provided in
this document. You need to create a work flow group based on Time of Day event and add this group to the
agents who need auto−logout.
this document. You need to create a work flow group based on Time of Day event and add this group to the
agents who need auto−logout.
Create a New Work Flow Group
First, you must create the new work flow group. Complete these steps:
Click Start > Programs > Cisco > Desktop > Admin in order to launch Cisco Desktop
Administrator (CDA).
Administrator (CDA).
1.
Navigate to Locations > Call Centre 1 > Work Flow groups > CAD Agent > Agent Management
Work Flows.
Work Flows.
2.