Cisco Cisco E-Mail Manager Unity Integration Option Riferimenti tecnici
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Preface
Purpose
This document provides supplementary information that is specific to the
NEC NEAX 2400/7400 ACD with OAI/Infolink Interface.
NEC NEAX 2400/7400 ACD with OAI/Infolink Interface.
While other Unified ICM documents cover general topics such as
configuring an overall Unified ICM system and writing scripts to route
contact center requests, this supplement provides specific information on
configuring a NEC NEAX 2400/7400 Switch in the Unified ICM
environment.
configuring an overall Unified ICM system and writing scripts to route
contact center requests, this supplement provides specific information on
configuring a NEC NEAX 2400/7400 Switch in the Unified ICM
environment.
Audience
This document is intended for system managers. The reader should
understand Unified ICM functions as described in the Installation and Setup
Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted,
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise &
Hosted, and Scripting and Media Routing Guide for Cisco Unified
ICM/Contact Center Enterprise & Hosted. The reader is also assumed to
have specific knowledge of the NEC NEAX 2400/7400 Switch.
understand Unified ICM functions as described in the Installation and Setup
Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted,
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise &
Hosted, and Scripting and Media Routing Guide for Cisco Unified
ICM/Contact Center Enterprise & Hosted. The reader is also assumed to
have specific knowledge of the NEC NEAX 2400/7400 Switch.
Organization
Chapter 1, “Overview”
Provides an introduction to the hardware and software requirements for
configuring the NEC NEAX switch
configuring the NEC NEAX switch
Chapter 2, “Object Mapping”
Discusses the elements of object mapping between the NEC NEAX and
Unified ICM.
Unified ICM.
Chapter 3, “Unified ICM Configuration”
Describes how to configure the NEC ACD in Unified ICM using the
Peripheral Monitor Configuration Tool.
Peripheral Monitor Configuration Tool.
Chapter 4, “NEC PG setup”
Describes how to configure the NEC PG for the NEAX 2400/7400 ACD.
Chapter 5, “NEC Switch Configuration”
Describes how to prepare the NEC switch in different configurations.