Cisco Cisco Agent Desktop 10.5 Guida Utente
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Cisco Agent Desktop—Browser Edition User Guide
42
February 6, 2013
R
Reason codes
S
Service autorecovery
Service status
Shortcut keys
Status bar
Supervisor involvement
changing agent states
intervening in calls
pushing web pages
Supported web browsers
T
Thresholds
Toolbar buttons
Transferring a call
W
Wrap-up data