Cisco Cisco Agent Desktop 10.0 Guida All'Installazione

CAD 10.0 Feature Levels

October 16, 2015

15

Desktop Administrator

The following table lists the features that are available in each feature level of Desktop 
Administrator. Features that are not listed here are in all three feature levels. 

Table 4. 

Desktop Administrator features 

Feature

Standard Enhanced Premium

Desktop Administrator

Configure enterprise data

●

●

●

Configure desktop and server monitoring

●

●

Create work flow groups

●

●

●

Configure Cisco Unified Presence

●

●

●

Desktop Work Flow Administrator

Configure work flows

●

●

●

Configure dial strings and phone books

●

●

Configure CAD interface

●

●

Configure voice contact and agent management 
work flow

●

●

Configure integrated browser

●

●

 

Supervisor work flows—threshold alerts for 
tree control actions only

●

●

Team messages

●

●

●

Web page push to agents

●

Table 3. 

Supervisor Desktop features — Continued

Feature

Standard

Enhanced

Premium