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Cisco
Cisco Agent Desktop 9.0
Guida Utente
Cisco Cisco Agent Desktop 9.0 Guida Utente
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Schermo intero
Standard
Pagina
di
42
Vai
Contents
Transferring a Call 29
Making a Conference Call 30
■
Supervisor Involvement 31
Call Involvement 31
Browser Involvement 31
Agent State Involvement 31
■
Agent States 32
■
Using the Integrated Browser 34
Accessing Work Sites 34
Accessing Other Websites 34
Accessing Your Home Page 34
Supervisor Intervention 34
■
Reason Codes 35
■
Wrap-up Data 36
■
Service Autorecovery 37
Se
rvice Status Window 37
Loss of BIPPA Service 38
Non-Redundant Systems 38
Redundant Systems 38
Loss of CTI Service 38
Loss of LDAP Service 39
Loss of LRM Service 39
Loss of Other Services 39
Prec
Successivo
1
2
3
4
5
6
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42