Cisco Cisco Agent Desktop 10.0 Guida Utente
The Supervisor Desktop Window
Real time display panes are identified as containing information related to skill groups/precision queues or
agents by the text in their title bars, as shown in the following figure.
agents by the text in their title bars, as shown in the following figure.
When Supervisor Desktop is in default layout (movable windows are disabled), Skill Groups real time
displays occupy approximately the top half of the right pane, and the Agents real time displays occupy
approximately the lower half of the right pane. The tree panes and real time display panes can all be
resized by dragging the horizontal splitters up and down and the vertical splitters left and right.
displays occupy approximately the top half of the right pane, and the Agents real time displays occupy
approximately the lower half of the right pane. The tree panes and real time display panes can all be
resized by dragging the horizontal splitters up and down and the vertical splitters left and right.
If you choose to enable movable windows (see Preferences), all of the real time display panes can be
resized and moved anywhere on your desktop. However, each type of display can only dock to another
display of its own type. In other words, Skill Group displays dock to other Skill Group displays and Agent
resized and moved anywhere on your desktop. However, each type of display can only dock to another
display of its own type. In other words, Skill Group displays dock to other Skill Group displays and Agent
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