Cisco Cisco Agent Desktop 9.0 Guida Alla Risoluzione Dei Problemi

Cisco CAD Troubleshooting Guide

92

March 13, 2015

Problem

An imported phone book containing multibyte characters displays those 
characters as vertical lines (|||||). Desktop Work Flow Administrator is 
running on a machine with a Windows XP English operating system.

Solution

If Windows XP is not localized to the language that uses multibyte 
characters, those characters will be displayed incorrectly. To correct this 
issue, change the language for non-Unicode programs to the multibyte 
language. By default, this setting is set to the operating system 
language.

Select Start > Control Panel > Regional and Language Options. On the 
Advanced tab, select the multibyte language as the language to use for 
non-Unicode programs.

Problem

An administrator cannot record macros from Desktop Work Flow 
Administrator.

Solution

Some virus checkers might prevent the macro recorder from running. 
Disable all virus checkers on the administrator’s PC.

Problem

An administrator cannot save changes made in Desktop Administrator; 
the Save button is disabled.

Solution

Another user logged into Desktop Administrator first on the same 
server. The web application is locked to anyone except that first user. In 
order for another user to be able to save changes, the following must 
occur:

■

The first user logs out.

■

The first user’s session is inactive for 15 minutes, after which time 
Desktop Administrator automatically times out.

■

The first user closes the web browser without logging out, in which 
case Desktop Administrator is locked to all users for 15 minutes.

■

The first user navigates away from Desktop Administrator without 
logging out. If the first user returns to Desktop Administrator within 
15 minutes, that user is still logged in and can make changes. If the 
first user does not return to Desktop Administrator within 
15 minutes, after 15 minutes that user is logged out and another 
user can make changes.