Cisco Cisco Web Security Appliance S660 Guida Utente

Because the Cisco AnyConnect Secure Mobility solution covers multiple Cisco 
products, you might need to contact a different support group for help resolving 
issues related to AnyConnect Secure Mobility. Each AnyConnect Secure Mobility 
product is supported by a different product support team which is located in either 
Cisco TAC (Technical Assistance Center) or Cisco IronPort Customer Support.

Both Cisco TAC and Cisco IronPort Customer Support have communication 
measures in place to work with each other to resolve AnyConnect Secure Mobility 
related issues. However, when you encounter an AnyConnect Secure Mobility 
issue, apply your best judgment to identify where the problem might exist and 
contact the appropriate support team when possible. This can help decrease the 
time required to resolve the issue.

For problems related to the adaptive security appliance or AnyConnect client, 
open a case with Cisco TAC at the following location: 

http://tools.cisco.com/ServiceRequestTool/create/launch.do

 

 

Use “Security - Adaptive Security Appliance (ASA) and PIX” for the 
technology field and “WebVPN/SSLVPN - Anyconnect Client issue” for the 
subtechnology field.

For problems related to the Web Security appliance, open a case with Cisco 
IronPort Customer support using the built in support request functionality on 
the Web Security appliance. From the CLI, use the 

supportrequest

 

command. From the web interface, go to Support and Help > Open A Support 
Case. Or, you can open a case from the web at the following location:

 

http://www.cisco.com/web/ironport/index.html

.

To help discern which AnyConnect Secure Mobility product currently has a 
problem, use any of the troubleshooting tips in 

. In 

particular, consider the following approaches:

If the solution worked before, investigate where the last changes were made.

Test basic network connectivity between devices. For example, ping from the 
client to the adaptive security appliance, and from the adaptive security 
appliance to the router, and from the router to the Web Security appliance. 
Between which connections did the ping fail?

Check the adaptive security appliance syslog messages for error or warning 
messages.