Cisco Cisco Web Security Appliance S170 Guida Utente

Pagina di 466
 
A-19
AsyncOS 8.8 for Cisco Web Security Appliances User Guide
 
Appendix A      Troubleshooting
  Virtual Appliances
Web Security appliance and upstream proxy server use Basic authentication.
Credential Encryption is enabled on the downstream Web Security appliance. 
Client requests fail on the upstream proxy because the Web Proxy receives an “Authorization” HTTP 
header from clients, but the upstream proxy server requires a “Proxy-Authorization” HTTP header. 
Unable to Route FTP Requests Via an Upstream Proxy
If your network contains an upstream proxy that does not support FTP connections, then you must create 
a Routing Policy that applies to all Identities and to just FTP requests. Configure that Routing Policy to 
directly connect to FTP servers or to connect to a proxy group whose proxies all support FTP 
connections. 
Virtual Appliances 
Do Not Use Force Reset, Power Off, or Reset Options During AsyncOS Startup 
The following actions on your virtual host are the equivalent of pulling the plug on a hardware appliance 
and are not supported, especially during AsyncOS startup:
In KVM, the Force Reset option. 
In VMWare, the Power Off and Reset options. (These options are safe to use after the appliance has 
come up completely.)
Network Connectivity on KVM Deployments Works Initially, Then Fails 
Problem
Network connectivity is lost after previously working. 
Solution
This is a KVM issue. See the section on "KVM: Network connectivity works initially, then 
fails" in the OpenStack documentation at 
Slow Performance, Watchdog Issues, and High CPU Usage on KVM 
Deployments 
Problem
Appliance performance is slow, watchdog issues occur, and the appliance shows unusually high 
CPU usage when running on an Ubuntu virtual machine. 
Solution
Install the latest Host OS updates from Ubuntu.