Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Guida Dell'Amministratore

Your Unified CCX system may include some or all of the following additional 
subsystems:

The Unified ICME subsystem—The Unified CCX system uses the Cisco 
Unified Intelligent Contact Management Enterprise (Unified ICME) 
subsystem to communicate with Unified ICME to manage call distribution 
across sites and call-processing environments. (see 

If you are using Unified CCX with Cisco Contact Center Gateway 
solution, please see the Cisco IPCC Gateway Deployment Guide for 
Cisco Unified ICME/CCE/CCX. The instructions for configuring 
Unified CCX with that solution differs from what is described in this 
guide. The Unified Gateway provides for the integration of the 
Unified ICME system with Unified CCX by way of the Unified 
Gateway. The Unified Gateway is a Peripheral Gateway (PG) which 
you configure on the Unified ICME software. 

The HTTP subsystem—The Unified CCX system uses the HTTP subsystem 
to enable Unified CCX applications to respond to requests from a variety of 
web clients, including computers and IP phones (see 

).

The Database subsystem—The Unified CCX system uses the Database 
subsystem to enable Unified CCX applications to interact with customer 
provided enterprise database servers to make database information accessible 
to contacts (see 

The eMail subsystem—The Unified CCX system uses the eMail subsystem to 
communicate with your e-mail server and enable your applications to create 
and send e-mail. (see 

If you plan to run applications that use any of the additional Unified CCX 
subsystems included in your Unified CCX package, you should now provision 
those subsystems. The Unified CCX system uses these additional subsystems to 
communicate with supporting systems such as Unified ICME, web servers, 
database servers, and e-mail servers.