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Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Guida Dell'Amministratore

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10-13
Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
 
Chapter 10      Managing Cisco CRS Historical Reporting
Truncating Database Transaction Log Files
The Unified WIM/Unified EIM Database Configuration web page opens. The 
following fields are displayed in the configuration area.
Caution
If the database for the Unified EIM/Unified WIM product is not functioning as 
designed, the corresponding multichannel reports may display an SQL error 
condition. In this case, be sure to verify that the Unified EIM/Unified WIM 
database is in service and that the Cisco CRS network connection to the database 
is active.
Step 3
Click Update.
The information is updated in the CRS database using the configuration objects.
Truncating Database Transaction Log Files
The db_cra_log.ldf database transaction log file can become very large. This log 
file is stored in the <CRSSQLServerInstallationDirectory>\Data directory (for 
example, c:\Program FIles\Microsoft SQL Server\MSSQL$CRSSQL\Data) on 
any CRS Server with an Historical Datastore component. 
The Cisco CRS runTruncateHistDBLogs command line tool can truncate this 
file to a size that you specify. You can run this command from a Microsoft 
Windows command window.
Field
Description
Host Name 
The IP address or host name of the Unified EIM or Unified WIM database 
server. 
Database Name 
The database name of the Unified EIM or Unified WIM server. 
Database User 
The user name of the Unified EIM or Unified WIM database server. 
Database Password
The encrypted form of the Unified EIM or Unified WIM user password.