Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Nota Di Rilascio
Chapter 3 Descriptions of Historical Reports
Report Details
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Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
You can sort the Outbound Campaign Summary Report by this criterion:
Answering Machine The number of outbound calls for the day with a classification of Answering
Machine. This means that an agent accepted the call (by clicking Accept) and
selected a classification of Answering Machine for this contact.
selected a classification of Answering Machine for this contact.
Fax/Modem
The number of outbound calls for the day with a classification of Fax/Modem.
This means that an agent accepted the call (by clicking Accept) and selected a
classification of Fax/Modem for this contact.
This means that an agent accepted the call (by clicking Accept) and selected a
classification of Fax/Modem for this contact.
Invalid
The number of outbound calls for the day with a classification of Invalid. This
means that an agent accepted the call (by clicking Accept) and selected a
classification of Invalid for this contact.
means that an agent accepted the call (by clicking Accept) and selected a
classification of Invalid for this contact.
Requested Callback
The number of calls marked for callback. A call that is accepted by an agent,
marked for callback, later presented to and accepted by another agent (at the
callback time), and marked for callback again is counted twice towards the
number of callback calls.
marked for callback, later presented to and accepted by another agent (at the
callback time), and marked for callback again is counted twice towards the
number of callback calls.
Customer Not Home The number of outbound contacts where the party answering the phone was not
the customer.
Wrong Number
The number of outbound contacts where the party answering the phone
indicated the customer didn’t live there.
indicated the customer didn’t live there.
Do Not Call
The number of outbound contacts where the party answering indicated that they
did not want to be called.
did not want to be called.
Busy
The number of outbound calls where the response was a busy signal.
Average Talk Time
The average time in HH:MM:SS (hours, minutes, seconds) that agents spend
talking on outbound calls. The durations consider all calls that were Agent
Accepted and classified as Voice.
talking on outbound calls. The durations consider all calls that were Agent
Accepted and classified as Voice.
Maximum Talk
Time
Time
The longest time in HH:MM:SS (hours, minutes, seconds) that an agent has
spent talking on an outbound call. The durations consider all calls that were
Agent Accepted and classified as Voice.
spent talking on an outbound call. The durations consider all calls that were
Agent Accepted and classified as Voice.
Field (continued)
Description (continued)
Sort Criterion
Result
Campaign
Displays the report in alphabetical order of campaign name.
Total Records
Displays the report in ascending order of total records.