Cisco Cisco Customer Voice Portal 8.0(1)
Part 1: Introduction to Cisco Unified Customer
Voice Portal (Unified CVP) Configuration
Voice Portal (Unified CVP) Configuration
This part of the manual presents the Unified CVP call flow models using a referenced set of
high-level steps for each of the call flow models. The references link to detailed procedures in
other parts of this guide.
high-level steps for each of the call flow models. The references link to detailed procedures in
other parts of this guide.
It also provides an overview of the Unified CVP Operations Console, which allows you to
configure devices and users, import and export system configurations, and to interact with Cisco
products, such as Unified CM, Cisco Unified Intelligent Contact Management Enterprise , and
Cisco Support Tools.
configure devices and users, import and export system configurations, and to interact with Cisco
products, such as Unified CM, Cisco Unified Intelligent Contact Management Enterprise , and
Cisco Support Tools.
The final chapter in this section presents information about securing communication between
the various Unified CVP components.
the various Unified CVP components.
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
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