Cisco Cisco Customer Voice Portal 8.0(1)

Example: Setting a label node to 1111;CLI=9876543 results in a transfer to 1111 using a CLI
of 9876543.

Example: Setting a label node to 1111;CLI=null results in a transfer to 1111 using an empty
CLI.

(Second Method) Set the call.user.microapp.override_cli ECC variable before invoking a
transfer using Queue to Skill Group, Label node, et cetera. The call.user.microapp.override_cli
Expanded Call Variable List. Set the maximum length to the maximum length of the data that
will be used for CLI override. The Unified CVP Call Server must be restarted after adding this
variable to Unified ICME. Setting the variable to the word null will blank out the CLI on the
transfer.

Example: Setting call.user.microapp.override_cli ECC variable to 9876543 prior to a Queue
to SkillGroup where agent 1111 becomes available results in a transfer to 1111 using a CLI of
9876543.

Example: Setting call.user.microapp.override_cli=null ECC variable prior to a Queue to
Skill Group where agent 1111 becomes available results in a transfer to 1111 using an empty
CLI.

If both of the above methods are used in one routing script, the LABEL node CLI value takes
precedence over the ECC variable.

CLI override takes precedence over the SetSetupCallingNum command in VBAdmin. That is,
the new CLI will always be propagated to the transfer call leg regardless of the value of
ShowSetupCallingNum.

CLI override also forces the presentationIndicator to presentationAllowed on the transfer call
leg.

Note: For SIP calls, the CLI Override feature is only supported using the ECC variable. Using
a dynamic label with "CLI" prepended is not supported.

Unified CVP H.323 Service Debugging

In the VBAdmin tool, execute the following command:

The Unified CVP H.323 Service log displays the following message when it is executing CLI
Override:

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)