Cisco Cisco Unified Customer Voice Portal 10.5(1)
CPU Intensive Reports.............................................................................................................................87
Writing Efficient SQL when Creating Repor ts..........................................................................................88
Zero Duration Calls and Writing Reports..................................................................................................88
Make Sure Data is Secure........................................................................................................................88
Passwords................................................................................................................................................89
Filtering Data to be Stored in the Database .............................................................................................89
Database Sizing Issues............................................................................................................................89
Database Backup and Recovery..............................................................................................................90
Database Retention Settings....................................................................................................................90
Purge and Backup Database Maintenance Tasks....................................................................................90
Allow Only Reporting Users when Querying the Database......................................................................90
Reporting Isolation Level..........................................................................................................................90
Informix, Operating System Time, and Local Time...................................................................................91
Assuring Accurate Time Stamps for Reporting and Logging....................................................................91
Joining Data with an ICM HDS Database.................................................................................................91
Joining Unified CVP and SQL Ser ver Data..............................................................................................91
Writing Efficient SQL when Creating Repor ts..........................................................................................88
Zero Duration Calls and Writing Reports..................................................................................................88
Make Sure Data is Secure........................................................................................................................88
Passwords................................................................................................................................................89
Filtering Data to be Stored in the Database .............................................................................................89
Database Sizing Issues............................................................................................................................89
Database Backup and Recovery..............................................................................................................90
Database Retention Settings....................................................................................................................90
Purge and Backup Database Maintenance Tasks....................................................................................90
Allow Only Reporting Users when Querying the Database......................................................................90
Reporting Isolation Level..........................................................................................................................90
Informix, Operating System Time, and Local Time...................................................................................91
Assuring Accurate Time Stamps for Reporting and Logging....................................................................91
Joining Data with an ICM HDS Database.................................................................................................91
Joining Unified CVP and SQL Ser ver Data..............................................................................................91
Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(2)
iii