Cisco Cisco Unified Customer Voice Portal 11.0(1)

The amount of time that has elapsed since the service start time.

Duration Elapsed

The total number of reporting events received from the VoiceXML Service
since the service started. For each reporting event received from the
VoiceXML Service, this metric will be increased by one.

VXML Events Received

The total number of reporting events received from the SIP Service since
the service started. For each reporting event received from the SIP Service,
this metric will be increased by one.

SIP Events Received

The total number of reporting events received from the IVR Service since
the service started. For each reporting event received from the IVR Service,
this metric will be increased by one.

IVR Events Received

The total number of writes to the database made by the Reporting server
since startup. For each write to the database by the Reporting server, this
metric will be increased by one.

Database Writes

Getting Reporting Statistics

Reporting Server statistics include the total number of events received from the IVR, SIP, and
VoiceXML services.

Procedure

To get Reporting Server statistics:

Choose Device Management > CVP Reporting Server.

The Find, Add, Delete, Edit Reporting Servers window opens.

Select a Reporting Server by clicking on the link in its name field or by clicking the radio button
preceding it and then clicking Edit.

The Edit Reporting Server Configuration window opens with the current settings displayed.

Select Statistics in the toolbar.

The 

 are listed in the Reporting tab.

Reporting Guide for Cisco Unified Customer Voice Portal Release 4.1(1)