Cisco Cisco Unified Customer Voice Portal 11.0(1) Guida Utente
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Chapter 2:
Builder for VoiceXML Studio
Cisco Unified CVP Builder for VoiceXML Studio is a graphical user interface for creating and
managing voice applications for deployment on Cisco Unified CVP VoiceXML Server, the
runtime framework for Cisco Unified CVP voice applications.
managing voice applications for deployment on Cisco Unified CVP VoiceXML Server, the
runtime framework for Cisco Unified CVP voice applications.
A complete dynamic voice application can be constructed within the Builder, including call flow
and audio elements. The philosophy behind the Cisco Unified CVP Builder is to provide an
intuitive, easy-to-use tool for building complex voice applications.
and audio elements. The philosophy behind the Cisco Unified CVP Builder is to provide an
intuitive, easy-to-use tool for building complex voice applications.
The conception and design of voice applications makes use of flowcharts to represent the
application call flow. Because flowcharts outline actions that are performed, not the processes
behind these actions, they are an effective tool for representing the overall logic of the call flow.
The flowcharting process is useful for mapping all the permutations of a call to ensure that all
possible outcomes are handled appropriately. The schematic nature of flowcharts also make it
easier for you to see where callers can get lost or stuck as well as how the call flow can be
improved.
application call flow. Because flowcharts outline actions that are performed, not the processes
behind these actions, they are an effective tool for representing the overall logic of the call flow.
The flowcharting process is useful for mapping all the permutations of a call to ensure that all
possible outcomes are handled appropriately. The schematic nature of flowcharts also make it
easier for you to see where callers can get lost or stuck as well as how the call flow can be
improved.
The Cisco Unified CVP Builder works as a flowcharting program tailored specifically for
building voice applications. Most of the familiar features of a flowcharting tool are present in the
Builder, such as a palette of shapes that can be dragged and dropped onto a workspace and
labeled, lines connecting those shapes, multiple pages, and much more. The Builder fulfills
almost all the needs of a voice application designer and greatly accelerates the development of
even the most complex call flows.
building voice applications. Most of the familiar features of a flowcharting tool are present in the
Builder, such as a palette of shapes that can be dragged and dropped onto a workspace and
labeled, lines connecting those shapes, multiple pages, and much more. The Builder fulfills
almost all the needs of a voice application designer and greatly accelerates the development of
even the most complex call flows.
Cisco Unified CVP Projects
Cisco Unified CVP VoiceXML Studio uses a "project" paradigm to gracefully manage voice
applications and their associated resources. The following section shows you how to create,
configure, import and modify Cisco Unified CVP projects. It also provides instructions for
importing applications created in previous versions of Cisco Unified CVP Studio.
applications and their associated resources. The following section shows you how to create,
configure, import and modify Cisco Unified CVP projects. It also provides instructions for
importing applications created in previous versions of Cisco Unified CVP Studio.