Cisco Cisco Agent Desktop 8.0 Guida All'Installazione
Upgrading From a Previous Version
31-Mar-06
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NOTE: You must obtain the most recent version of DABackupTool
from the Cisco Software Center Downloads page for Cisco Agent
Desktop. The version on your CAD 4.6 installation CD is no longer
valid.
from the Cisco Software Center Downloads page for Cisco Agent
Desktop. The version on your CAD 4.6 installation CD is no longer
valid.
2. Uninstall CAD 4.6.
3. Install CAD 7.0.
The backed-up data is restored through the CAD Configuration Setup tool:
■
The configuration files backed up with DABackupTool are restored by
entering the location of the backup file in the Restore Backup Data
window.
entering the location of the backup file in the Restore Backup Data
window.
■
The Recording & Statistics database backed up with BackupDB is
restored by selecting “Restore From” and entering the location of the
backup file in the Recording & Statistics Service Database window.
restored by selecting “Restore From” and entering the location of the
backup file in the Recording & Statistics Service Database window.
Upgrading from CAD 6.0
Follow these steps to upgrade CAD 6.0 to CAD 7.0.
1. Run the following utilities to back up CAD 6.0 data:
■
CFBRTool to back up configuration data and recordings. You must run
this utility twice: once to back up the configuration data, and once to
back up recordings. Save each backup to a different location.
this utility twice: once to back up the configuration data, and once to
back up recordings. Save each backup to a different location.
■
BackupDB to back up the Recording & Statistics database.
2. Uninstall CAD 6.0.
3. Install CAD 7.0.
The backed-up data is restored through the CAD Configuration Setup tool:
■
The configuration data backed up with CDBRTool is restored by entering
the location of the backup file in the Restore Backup Data window.
the location of the backup file in the Restore Backup Data window.
■
The Recording & Statistics database backed up with BackupDB is
restored by selecting “Restore From” and entering the location of the
backup file in the Recording & Statistics Service Database window.
restored by selecting “Restore From” and entering the location of the
backup file in the Recording & Statistics Service Database window.
4. Run CDBRTool and restore the recordings you backed up in Step 1.
Upgrading CAD 7.0 to a Newer Version
CAD 7.0 can be upgraded to a newer version of CAD 7.0 by installing the new version
over the old version. Configuration data and recordings are preserved during the
upgrade and do not need to be backed up.
over the old version. Configuration data and recordings are preserved during the
upgrade and do not need to be backed up.