Cisco Cisco Agent Desktop 8.0 Guida All'Installazione
31-Mar-06
1
Before You Install CAD 7.0
Overview
CAD 7.0 is installed in 3 stages:
■
Install the CAD services
■
Install Cisco Desktop Administrator on the system administrator(s) desktop
■
Install Cisco Agent Desktop and Cisco Supervisor Desktop on the agents’
and supervisors’ desktops
and supervisors’ desktops
After you have successfully installed CAD into a properly-configured IPCC Enterprise
or IPCC Hosted environment, run the CAD Configuration Setup tool, and licensed
the applications, the basic functionality of Agent Desktop and Supervisor Desktop are
ready to use with no further configuration required.
or IPCC Hosted environment, run the CAD Configuration Setup tool, and licensed
the applications, the basic functionality of Agent Desktop and Supervisor Desktop are
ready to use with no further configuration required.
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and
other technical resources. These sections explain how to obtain the most current
technical information from Cisco Systems.
other technical resources. These sections explain how to obtain the most current
technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at
this URL:
this URL:
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL: