Cisco Cisco Unified CRM Connector 7.5 Guida Utente
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1. Press the login button.
Log into ACD
Before you log into the ACD, check your settings to
be sure you are configured for the correct user id
and extension.
be sure you are configured for the correct user id
and extension.
Log out of ACD
1. Set your work mode to Not Ready.
2. Press the logout button.
2. Press the logout button.
1. Press the Ready button:
Set Ready
Ready means you are ready for calls and
waiting for work.
waiting for work.
1. Press the Work Ready button:
Set Work Ready
Work Ready means you are ready for calls, but
performing other work while waiting.
performing other work while waiting.
1. Press the Work Not Ready button:
Set Work Not
Ready
Ready
Work Not Ready means you are not ready for
calls; you are doing other work.
calls; you are doing other work.
Set Not Ready
1. Press the Not Ready button:
Not Ready means you are not ready for calls
and not performing other CRM work: you are on
break.
and not performing other CRM work: you are on
break.
1. Press the Not Ready button:
2. Select a Reason from the drop down box
Set Not Ready with
Reason
Reason
To update the reason code for a not ready code,
select the new reason from the drop down box
while not ready.
select the new reason from the drop down box
while not ready.
Check Session
Settings
Settings
1. Click the Settings Link
2. Check settings in message box.
3. Press OK to close message box.
2. Check settings in message box.
3. Press OK to close message box.