Cisco Cisco Agent Desktop 8.0 Guida All'Installazione
Configuring CAD Client MSI Files
March 31, 2014
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An inspection of the registry key HKEY_LOCAL_
MACHINE\SOFTWARE\Calabrio\CAD\Site Setup should reflect the
specified LDAP Host 1 and LDAP Host 2 entries.
MACHINE\SOFTWARE\Calabrio\CAD\Site Setup should reflect the
specified LDAP Host 1 and LDAP Host 2 entries.
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CAD desktop applications should appear in the Add or Remove Programs
utility in the Windows Control Panel. If you click the “Click here for support
information” link for the application, you should see the correct version
number.
utility in the Windows Control Panel. If you click the “Click here for support
information” link for the application, you should see the correct version
number.
NOTE: Because the client and server versions must match, it is not
possible to validate the client MSIs by launching the application and
logging into the system as an agent or supervisor prior to performing
the server-side installation.
possible to validate the client MSIs by launching the application and
logging into the system as an agent or supervisor prior to performing
the server-side installation.
6. Once validated, you can create the automated deployment packages in
. Otherwise, the client installation
packages can be deployed manually.
Client MSIs for Maintenance Releases and
Engineering Specials
Engineering Specials
The client MSI for MRs and ESs can be obtained two ways.
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When the executable for installing the server MR or ES is run:
— The client MSI is extracted and placed in the
C:\Program Files\Cisco\Desktop\Tomcat\webapps\TUP\CAD folder
— The web page http://<CAD server>:8088/TUP/CAD/Patches.htm, which
is created when the first MR or ES is installed on the server, is updated
with a link to the client MSI
with a link to the client MSI
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The client MSI can be downloaded from the Cisco website.
The MR or ES server executable is named as follows:
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Cisco_Agent_Desktop_for_Unified_CCE_[<version>]_Installer.exe
The MR or ES client MSIs are named as follows:
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Cisco Desktop Services <version> Maintenance Release <version>.msi
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Cisco Desktop Services <version> Maintenance Release <version>
Engineering Special <version>.msi
Engineering Special <version>.msi
NOTE: The name of the client MSI you download from the Cisco
website is named differently than the client MSI extracted from the
website is named differently than the client MSI extracted from the